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Privacy policy

TrueGrip offers custom Grip tape for various gaming mouse.

This privacy policy describes the type of personal data that we collect. It also describes how we use the personal data and with whom we share it, your rights and how you can contact us about our privacy practices.

 

What personal data we collect and why we collect it

PAYEMENT

When you purchase from us, we ask you to provide information including your name, address, email address, credit card/payment details. We also collect your IP address. We use this information to:

  • Send you information about your account and order
  • Answer to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations that we have, such as calculating taxes

CONTACT FORM

The informations submitted through the forms are store on our website database and can be review and delete on simple request by their author.

COMMENTS

We do not allow comments on any page.

COOKIES

We don’t use analytics, avertizing or social media cookies. But we are using cookies, essential to make our website work:

  • __stripe_sid: Cookie from Stripe (one of the payment platform that we use), expires after 30 minutes.
  • __stripe_mid: Cookie from Stripe (one of the payment platform that we use), expires after 1 year.
  • edd_items_in_cart: Stores how many items you have in the cart, expires after 30 minutes.
  • PHPSESSID: Used to establish a user session and to pass state data, expires at the end of the session.
  • wordpress_logged_in_*: If you have an account and you log in, this cookie will keep you connected to your account, expires after 2 weeks or when you log out.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information except for payments.
We use Stripe for payment. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe privacy policy.

 

Who can see your personal information

If you are not a registered client in our site, there is no personal information we have or can see about you.
If you are a customer, your personal information can be accessed by the website’s administrator and the support team when it’s needed to get the information about your account in order to provide support

 

How long we retain your data

If you have an account, all personal data that we hold about you were collected for legal reasons. We must keep them at least 10 years.

 

What rights you have over your data

If you have an account, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can’t request that we erase any personal data we hold about you because we are obliged to keep them for legal reasons.

 

How we protect your data

We are entirely using SSL/HTTPS throughout all our site. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.

 

What data breach procedures we have in place

Administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user. Then we will contact each user that might be affected.

 

Your contact information

The website https://www.truegrip.shop is a service offered by : TrueGrip

Micro entreprise : L.BRUHIER

15, rue Leverrier, 59200 Tourcoing, France.

RCS : Lille

Publication director : L.Bruhier

You can contact us at contact@truegrip.shop

TrueGrip is a registered trademark.

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